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SERVPRO Restores a Property After Water and Storm Damage

4/1/2020 (Permalink)

SERVPRO Restores a Property After Water and Storm Damage

Despite everyone's best efforts, storm damage in Chattanooga can happen. Removing the flood water isn't the end; cleanup is just getting started. On top of the flooring and walls, every bit of furniture, clothing and other items exposed to the storm will have to dried, cleaned, deodorized and probably even sanitized.


SERVPRO utilizes a variety of cleaning equipment and chemicals to return your carpets and floors to a usable state. Depending on the size, material, and color-fastness, the options range from simple spray and wiping to immersion cleaning.

Storm damage can leave odors as well as a damp carpet. We use industrial grade air scrubbers and specialized fogging equipment to remove the musty smell and rather than just covering it up. While removing the odor is important, getting rid of the mold which causes it is even more so. The application of a variety of antibacterial and antimicrobial agents is necessary. Our personnel is trained to use the product that will not only restore your property but do so in a manner that is safe for your family and employees as well as the environment.

Once the mold has been remediated, each item should be either disinfected or sanitized depending on its function. Kitchen, breakroom, and bathroom equipment must be sanitized to ensure the health of anyone who may use them. Standard office spaces such as conference rooms would not need that level of cleaning unless the contaminated floodwaters wetted the flooring and walls. Our IICRC certified technicians can be relied upon to provided the highest level of professionalism and courtesy.

SERVPRO of Chattanooga does its best to help you restore your home or business to its pre-storm damage condition as quickly as possible. As a locally owned franchise, we value our customers as neighbors and not just a job to be completed. If you want to schedule an inspection or believe you may need our restoration services, please call us today at (423) 326-1406.

Do You Have Mold in Your Commercial Building?

3/9/2020 (Permalink)

Have you found some type of mold in your commercial building? We understand that you may be concerned for the health of yourself and your employees. Rest assured that we receive many calls concerning mold in commercial buildings, and we don't want you to panic. 

We can address these concerns, by finding out:

  • Where is the source of moisture?
  • What needs to be fixed to stop the moisture from entering the workplace?
  • Are any employees experiencing any health effects from this?

If the answer is “Yes” to the Health Issues question, we immediately refer the called to a company that specializes in Indoor Air Quality and Mold testing. We have a few companies that we work closely with if you would like recommendations. 

We want to make something very clear as there tends to be confusion around this topic: SERVPRO of Chattanooga is able to remediate the mold, but we cannot test the mold. An Indoor Air Quality Specialist is able to give the business owner more information through 1.) a full site visual inspection, 2.) collection and testing cultured air and surface samples, and 3.) measuring the moisture levels in the building. Their findings and recommendations are included in a report, or protocol, which is given to the customer.

  • The next step is for the commercial customer to send us the protocol.
  • We can then do an assessment at the business site.
  • Only then, can we give a price range, and scope of work, keeping in mind that there may be unknowns.

For more information on our Mold Remediation Process, click here.

If you have found mold in your business, remember- don't panic! Give us a call at (423) 326-1406. 

How to Prevent Water Damage in Your Home or Business

1/31/2020 (Permalink)

We understand how much of a shock a water loss can be, especially since it doesn’t take much to cause the damage. Some things that can cause water damage include: 

  • Bursting or leaking pipes
  • Plumbing Problems
  • Crawl Space, Basement, Attic Concerns
  • Malfunctioning Household Appliances
  • HVAC issues
  • Weather-Related Issues and Natural Disasters

At SERVPRO of Chattanooga, we want to share some tips on what to look for and how to prevent a water loss.

1. Prevent Basement Water Seepage

    • Reseal your basement
    • Make sure water drains away from the building
    • Install a backwater valve

2. Maintain and Understand your Indoor Plumbing System

    • Inspect appliance hoses and faucets
    • Inspect showers and tubs
    • When away on vacation, shut off the water supply to the washing machine
    • Know the location of the main water shut-off valve in your home
    • Install an emergency pressure release valve in your plumbing system
    • Repair and protect your home’s exterior
    • Caulk and seal windows
    • Inspect your roof
    • Check your downspouts
    • Check sprinklers and irrigation systems
    • Install gutter guard

3. Protect your Possessions

    • Store off-season and other bulk belongings in waterproof bins
    • Never store valuables or memorabilia where there is a risk of destruction from water.
    • Keep belongings stored on shelving off the floor in the basement.

For more information on how to protect your home click here.

If a water loss does occur, our team is ready to take action and make it like it never happened.  We are available 24/7! Contact us at (423) 326-1406.

The Importance of Regular HVAC Maintenance

1/7/2020 (Permalink)

The main function of the HVAC system, whether in a commercial building or residential home, is to exchange air and regulate comfort. Putting off routine maintenance of the HVAC system impacts not only building operations, but occupant safety as well. If the filters are not regularly changed, they become dirty and clogged- thus restricting air flow and static pressure. When this occurs, it is harder to regulate the temperature and humidity in the building. The buildup may also get damp and becomes a food source for bacteria and mold. Mold brings in foul odors and allergens that cause headaches, sinus congestion, and eye irritation of its occupants.

Additionally, HVAC units that are under constant stress are more likely to fail due to wear and tear of belts, bearings, and bushings. Clogged drain pans may overflow and cause water damage- something we’ve seen often in our industry (click here to see what we're talking about.) Wiring may overheat or short circuit, which could result in fires. These are only a few of the risks associated with deferred maintenance of the HVAC system in your commercial building. So, how do you avoid these issues? Keep an inventory list of the HVAC equipment in your building. A good inventory list provides insight into the specifications, age, and history of equipment. This is helpful for routine maintenance and planning for replacement.

HVAC systems are key to maintaining optimized building operations and occupant health. It is highly recommended to contact a professional when dealing with duct cleaning and air handling units because of the risk of cross-contamination. The certified professional will know how to clean every component associated with the duct system, including reheat coils and VAV terminals. SERVPRO of Chattanooga specializes in duct cleaning for both residential and commercial buildings. Make sure you are checking your HVAC system regularly and hiring a professional to perform routine maintenance. To read more about our HVAC cleaning services, visit https://www.SERVPROchattanooga.com/airduct-cleaning.

You'll Always Be in Good Hands with SERVPRO of Chattanooga

12/16/2019 (Permalink)

Here at SERVPRO of Chattanooga, your belongings, whether that be a property, furniture or antique bowls, will be taken care of. Our technicians are IICRC certified and receive training in water mitigation, mold remediation, fire restoration, and general cleaning. This allows us to perform at the standards that you deserve.

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries. Throughout the certification process, our technicians will study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. 

In turn, this training provides our professionals with knowledge and critical thinking skills to understand the best course of action when any type of loss occurs.

Initial Franchise Training

SERVPRO Corporate Training Facility provides new Franchise owners training in Fire Restoration, Water Restoration, Carpet and Upholstery Cleaning, and Mold Mitigation. This is the foundation of the training program designed by SERVPRO. The process is a 15-day hands-on course that provides the owners with valuable information.

Employee Certification Training

The Employee Certification Training is a series of course materials and examination process that SERVPRO Franchise employees complete to receive certification in the following:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Web-based Training

Technicians and office staff have access to learn and test their knowledge of industry standards and professional quality.  These courses often are video presentations as well as support materials that challenge our technicians to be the best they can be for our customers.

At SERVPRO of Chattanooga, we encourage personal growth among our staff.  As our company grows and learns, we want our staff to follow suit. This course of action will in turn better our services to our customers. 

Why SERVPRO is The Best Choice This Holiday Season

12/13/2019 (Permalink)

We all have that memory where either a pipe burst or something was left on the stove for too long.  With the holidays just around the corner, SERVPRO of Chattanooga wants to ensure that you and your family have an unforgettable holiday season.  We know this time of year is very fast paced, from picking friends and relatives up from the airport, shopping for presents, hiding the presents from the kids, to decorating and cooking.   In the spirit of the holidays, some things that may be overlooked could become a hazard. SERVPRO of Chattanooga has a few tricks up our Christmas sweater sleeve that we want to share with you!

  1. Never connect more than three strings of incandescent lights.  More than that may not only blow a fuse but can also cause a fire.
  2. Keep living trees fresh by watering daily.  Dry trees are a serious fire hazard.
  3. When decorating use battery powered candles. Candles start almost have of home decoration fires
  4. Stay in the kitchen when something is cooking.  Unattended cooking equipment is the leading cause of home cooking fires.
  5. Turn off, unplug, and extinguish all decorations when going to bed or leaving the house.  Unattended candles are the cause of one in five home candle fires. Half of home fire deaths occur between 11pm and 7am. 

For more holiday safety tips click here!

Most losses that happen are unexpected, so even following the steps above doesn’t guarantee that a pipe won’t burst or a fire won’t start, but here at SERVPRO of Chattanooga we understand that and want to be the first one you call.  We offer our services 24/7, 365 days of the year! For all losses, give us a call and we promise to schedule a meeting promptly as well as communicate everything happening! Give us a call at (423) 326-1406.

Check our last blog post “How to Have a Warm Winter Safely” to pick up a few tips about having a space heater during the cold months! 

Happy Holidays, we hope SERVPRO of Chattanooga made your nice list!

Bringing Antique Bowls Back to Life

12/13/2019 (Permalink)

At SERVPRO of Chattanooga we promise to go over and beyond until the job is done.  We ensure that you are updated in a timely manner about the status of the work that is being done.  Our team strives to have professional yet relatable interactions with all our customers.  

One job that our team recently worked on was where the house was struck by lightning and caught fire. During the job our team faced the initial issue of soot damage. Our customer had lost hope about saving these antique bowls that were passed down in the family because they didn't think we could save them. We were able to clean them and our customer was so appreciative that we could bring back something of meaning after having to deal with all the other losses from the fire.  To learn more about the effects of soot and smoke inhalation click here!

We used something called an ultrasonic tank to clean these items. Ultrasonic energy causes the rapid formation and collapse of small bubbles in the liquid; known as cavitation. A huge burst of energy creates bubbles that quickly increase in size until they burst against the surface of the item. As you can see from the before and after picture the bowl looks good as new! 

How to Have a Warm Winter Safely

12/4/2019 (Permalink)

Everyone loves to be cuddled up on the couch with your favorite blanket feeling the warmth of your beloved space heater, right? According to NFPA’s latest U.S. Home Fires Involving Heating Equipment report, released in 2018, heating equipment is the second-leading cause of U.S. home fires and the third-leading cause of home fire deaths. 

What if I told you that more than half (53%) of all heating fire deaths resulted from fires that began when heating equipment was too close to things that can burn, such as upholstered furniture, clothing, mattresses or bedding.

SERVPRO of Chattanooga wants to ensure your holidays are merry and bright, and your homes are filled with joy. Here are seven precautionary tips you can take when using a space heater:

  1. Keep heaters at least 3 feet away from any flammable materials, including furniture, blankets, and wastebaskets.
  2. Buy a space heater that includes an automatic shutoff. 
  3. Do not plug space heaters under your desk on in other enclosed areas.
  4. Plug space heaters directly into a wall outlet. Do not use an extension cord or power strip, which could overheat and result in a fire. Do not plug any other electrical devices into the same outlet as the heater..
  5. Never leave a space heater unattended.  Turn off and unplug heaters when not in use.
  6. Inspect heaters for cracked or broken plugs or loose connections before each use. If frayed, worn or damaged, do not use the heater.
  7. Space heaters are only meant to provide supplemental heat and should never be used to warm bedding, cook food, dry clothing or thaw pipes.

If you do happen to experience fire loss of any sort in your home or business, we are here to help. Give us a call at (423) 326-1406, where we are available 24/7! Happy Holidays!

SERVPROXIDE - What Is It And How Does It Clean Contaminated Water?

11/26/2019 (Permalink)

Many people don't know that SERVPRO corporate employs its own chemist, who formulates and manages the company's own line of cleaning products. This is to ensure that the products we use are safe and friendly to the customers we serve in Chattanooga, Ooltewah, Hixson, and beyond. SERVPRO of Chattanooga regularly uses one of our newer products, SERVPROXIDE, on job sites that have contaminated water or mold. SERVPROXIDE is an EPA-registered, stabilized chlorine dioxide-based disinfectant and sanitizer. 

Because many of the jobs we work on involve contaminated water or sewage, we use this cleaner to eliminate harmful bacteria, viruses, and molds. SERVPROxide effectively removes any remaining contaminants from hard surfaces and sanitizes soft surfaces. It leaves a faint odor that quickly dissipates with air circulation. This product contains a PH level of 8.5-9.5, which means it carries the EPA's lowest toxicity rating and is safe for everyday use. For the cherry on top, the product is a 100% biodegradable surfactant. Among many of the cleaning agents we use, SERVPROXIDE is one of our “go to" products in a long line of specialty products that SERVPRO offers. 

What Is In-Facility Storage And Why Is It Important?

11/15/2019 (Permalink)

What most people don't consider when thinking about a fire or water loss is where their things go to be stored before and during the cleaning process. Here at SERVPRO of Chattanooga, we have in-facility storage. This means that when your contents leave your home, they are brought here to be securely housed in the vaults in our climate-controlled storage facility.

The 10x10 vaults are used to physically store the contents. When it is time to clean the affected contents, they are removed from the vaults, cleaned thoroughly by one of our textile professionals, and then placed in a new vault with a label stating they have been cleaned and which of our technicians did the cleaning. When all of your contents have been cleaned, they are then transported back to your property to be reorganized into your home.

Rather than being in a self storage facility where it is susceptible to mold growth, theft, and overall deterioration, your contents are safe and secure in our in-house storage facility while your home is being restored. We understand first-hand the panic and confusion when you have to move your contents out of your home after a fire or water loss. You can rest assured that our trained staff will take care of your belongings like it’s their own. 

Check out this link to see a walkthrough of our Ooltewah facility:

https://my.matterport.com/show/?m=2qf3oWhBSht