SERVPRO of Chattanooga Employee Photos

Jeff Cuthbertson

Jeff is the President/Owner of SERVPRO of Chattanooga. Jeff grew up in Scottsboro, AL and worked in construction throughout junior high and high school. After high school, he lived in the Dominican Republic for two years as a missionary for his church. He then attended Brigham Young University where he graduated in Facilities Management. While at BYU, Jeff met Jessica Erin Parks Cuthbertson. They have been happily married since 2005 and have three children: Kellen, Taylor Bea, and Ava.

Teresa Cuthbertson

Teresa Cuthbertson is the Accounting & HR Administrator for SERVPRO of Chattanooga. She has been with SERVPRO since 2001, previously as a franchise owner. Before that, she was a math teacher for 8 years, and owned Cuthbertson Cleaning Service for 8 years. She has an IICRC certification as a WRT, a B.A. in Mathematics and a M.A. in School Counseling.

Bob Cuthbertson

Bob is our After-Hours Dispatcher. His background includes a B.S. in Business Management from BYU's Marriott School of Management, experience in insurance claims, and running 2 of his own SERVPRO franchises. He has been involved in church and civic service, serving 2 years as a missionary in Spain and 35 years as a lay minister in his church. He is a Paul Harris Fellow with Rotary International, and member of numerous Rotary Clubs. He is a current Board Member of BOMA (Building Owners & Managers Association) Chattanooga. Bob has multiple IICRC certifications in the restoration industry, including Master Fire & Smoke Restorer, Water Damage Restoration & Applied Structural Drying, Applied Microbial Remediation, Carpet & Journeyman Textile Cleaning, Odor Control, and Health & Safety. Call Bob 24/7 at (423) 994-2310.

Craig Hixson

Craig Hixson is the General Manager. He will ensure that the restoration to any damaged aspect of your home is completed safely and effectively. If you are in need of water, fire, or storm damage restoration; mold mitigation; or commercial cleaning services call Craig at (423) 414-8593

Jamie Shelley

Jamie is the Director of the Large Loss Response Team. He has over 16 years of experience with SERVPRO. Most of his SERVPRO career has been focused on large, complex, and catastrophic claims involving commercial, institutional, and manufacturing facilities. He is also a member of the Associated General Contractors of America. Jamie attended the University of Tennessee earning a degree in Civil Engineering. While at the University of Tennessee, Jamie met his wife Melanie and they have been married for 13 years. He enjoys hiking and canoeing with one of his two Weimaraner dogs and is avid fan of the Nashville Predators.

Kyle Cuthbertson

Kyle Cuthbertson is the Director of Mitigation at SERVPRO of Chattanooga. Kyle has experience leading crews related to fire and water cleanup, mold remediation, water damage, hazardous waste cleanup, carpet and floor cleaning, deodorization, post-construction cleanup and other related jobs. 

Greg Hocking

Greg is a Production Manager at SERVPRO of Chattanooga. He has been with us since 2017 and has become an invaluable team member. Greg delivers excellent service and professional expertise to our Chattanooga customers. 

Geoff Self

Geoff is a Storm Team Production Manager at SERVPRO of Chattanooga. His role on the storm team calls for traveling all over the United States when a natural disaster has occurred, helping victims get back into their homes as soon as possible. He has been in the restoration industry for nine years and began his career at SERVPRO of Chattanooga in 2015. Geoff currently holds WTR, ASD, CCT, CRT, and RRT certifications. We are glad to have him on our team!

Rachelle Holmes

Our Office Manager Rachelle is a 20 year veteran of the insurance field.  She has had her own agency and is a true office professional.  When she is not here running the office she enjoys time with her husband of 25 years and 2 sons.   

Casey Brown

Casey Brown is a Job File Coordinator for SERVPRO of Chattanooga, and has been with the company since 2012, with focus on writing and reviewing estimates for National Account jobs. She comes from a background of customer service, retail, and social work. She moved from California to Chattanooga in 2009 and now lives with her family in Ooltewah.

Colton Unger

Colton Unger is a Job File Coordinator here at SERVPRO of Chattanooga. He has over four years of experience in the industry and has provided service to hundreds of customers. Colton has filled many roles over the course of his restoration career. He understands that every customer's situation is unique and is committed to giving each person the attention they deserve and the piece of mind they are searching for when the unexpected happens.

Photo of employee in front of SERVPRO truck

Josh Allen

Josh is a Job File Coordinator at SERVPRO of Chattanooga. He started at our franchise in March 2018, where he began his SERVPRO career as a technician, eventually moving to his current office role. Josh holds certifications in WRT and ASD. Before coming to SERVPRO, Josh spent 8 years in the US Army. We're proud to have Josh on our team! 

Employee in front of SERVPRO truck

Kenneth Mitcham

Kenneth is the Accounts Receivable Specialist at SERVPRO of Chattanooga. He graduated with an Associates Degree in Business Management, and plans to return to school in 2020 for his Industrial Electrician Certification. Fun Fact: Kenneth is on a strict plant-based diet and drinks gallon of water a day. Pretty impressive!

Robert White

Robert White is the Director of Quality Assurance/ Education. He has over 10 years of experience in the Disaster Restoration Industry and holds the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Water Damage Restoration, Applied Structural Drying,Fire and Smoke Restoration, Odor Restoration and Hazardous Waste. Robert has enjoyed many years of community service serving on over 8 different boards for organizations and is a past elected official for the town that he lives in. Robert looks forward to helping our customers make their home or business look "Like it never even happened."

Jeff Gregory

Jeff Gregory is the Commercial Sales and Marketing Representative for SERVPRO of Chattanooga. Jeff has over 26 years of experience in sales and marketing and is native to Cleveland, TN. He is a member of the Bradley County Sunrise Rotary and the River Counties Association of Realtors. Jeff is a valued representative for SERVPRO and strives to ensure excellent service for each of his clients. 

Stewart Mosman

Stewart is the Quality Assurance Specialist at SERVPRO of Chattanooga. He comes to us with 35 years of experience in claims management and insurance, including large losses and natural disasters. With his background, Stewart has insight into the claim process and will assist our customers from beginning to end. In his free time, he enjoys golfing and watching UGA football with his wife of 40 years. 

Female employee in front of a green and orange SERVPRO banner.

Madison O'Neil

Madison O'Neil is the Digital Marketing Manager. She graduated from the University of Tennessee Chattanooga with a Marketing degree in 2018. Madison does has a range of responsibilities that includes managing the social media for all franchises, updating the website regularly with blog posts and new photos, and creating videos highlighting our team, our work, and our company culture. 

Female employee in front of air movers on the shelves

Meredith Dowdle

Meredith is our Marketing Support Coordinator intern for the Spring semester. She is currently a student at UTC working towards a Marketing degree. She will be a key asset on the Business Development team by helping plan events, assisting with the creation of marketing materials, and anything else that our team may need. We're excited to have her on the SERVPRO team!

Male employee with brown hair and a beard

Brad Williamson

Brad is the Priority Responder for SERVPRO of Chattanooga. He is usually the first person on the scene of emergency fire and water losses and gathers pertinent information until a Production Manager arrives. In his free time, he enjoys spending time with family and friends, attending concerts, and traveling. 

Matt Holland

Matt Holland is a Reconstruction Project Manager at SERVPRO of Chattanooga. He will ensure that the damage to your home is restored safely and effectively. If your East Chattanooga home has recently been affected by water damage, fire damage, or storm damage, call Matt at (423) 326-1406

Mark Lindsay

Mark is a Reconstruction Superintendent at SERVPRO of Chattanooga. He has nearly 15 years experience as a Building Official and owned a contracting company. He is also a certified Flood Plain Manager. We're excited to have Mark on our Reconstruction team!

Dennis Phelan

Dennis Phelan is a Production Crew Chief at SERVPRO of Chattanooga. Dennis develops drying plans for the home or business, which includes the setup of drying equipment, monitoring temperature, relative humidity and specific humidity.  

Male employee with brown hair in front of SERVPRO truck.

Aaron Mosley

Aaron is a Production Crew Chief at SERVPRO of Chattanooga. He has IICRC certifications in Water Damage Restoration and Applied Structural Drying. Aaron has 6 years of experience with restoration work. He enjoys working with Chattanooga homeowners to restore the fire and water damages to their property. If you experience fire or water damages in your home, call Aaron to assist you at (423) 326-1406.

Esvain Perez

Esvain Perez is a Production Technician at SERVPRO of Chattanooga. He works well with his Crew Chief and fellow techs to restore water, fire, and storm damaged properties. He helps with customer needs as he adheres to safety protocols. Esvain is a valued crew member.

Krystle Rafferty

Krystle Rafferty is a Production Technician at SERVPRO of Chattanooga. Krystle began her career with SERVPRO 2 years ago in Wisconsin and continues to be a valued crew member in Chattanooga. She works well with her crew and ensures that each job is completed effectively with great attention to detail. 

Elizabeth Keiser

Elizabeth is one of our Production Technicians at SERVPRO of Chattanooga. She is a mother of 2 great children and in her free time she loves to watch her oldest son play baseball and hangout with her friends and family.

Scott Burke

Scott is a Production Technician at SERVPRO of Chattanooga. He has been with us since June of 2018, and he has quickly become an invaluable member of the team. Scott’s positive attitude and exceptional work ethic makes him a strong asset to our franchise.